View Now On Demand

Bringing Process to the People:
How To Create A Process-Centric Organization
hsa-bank-logo.png

Mockup Image

Join Tom Spolar, Director of Continuous Improvement, and Tyler Rudkin, SVP of Solution Architecture from HSA Webster Bank to learn how they democratized their processes and spread process-centric thinking across their entire organization.

In this session they will cover:

  • Why process validation was the key to their program's success.
  • How they scaled process improvement and created more than 50 reusable BPMN processes since 2019.
  • How they leveraged data-based process visibility to feed continuous improvement.
  • Their mantra of not implementing “code” in BPMN and best practice of integrating to reusable APIs
  • How they have won awards for breakthrough operational efficiency thanks to their BPA Center of Excellence