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Bringing Process to the People:
How To Create A Process-Centric Organization

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Join Tom Spolar, Director of Continuous Improvement, and Tyler Rudkin, SVP of Solution Architecture from HSA Webster Bank to learn how they democratized their processes and spread process-centric thinking across their entire organization.

In this session they will cover:

  • Why process validation was the key to their program's success.
  • How they scaled process improvement and created more than 50 reusable BPMN processes since 2019.
  • How they leveraged data-based process visibility to feed continuous improvement.
  • Their mantra of not implementing “code” in BPMN and best practice of integrating to reusable APIs
  • How they have won awards for breakthrough operational efficiency thanks to their BPA Center of Excellence