Process Transparency through Integration of People & Automation at Deutsche Post DHL Group

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In order to build resilient and reliable digital Global Business Services as well as continuously improve them, DPDHL has created a Center of Excellence that develops automation solutions based on low-code platforms.

In this presentation, you learn how DPDHL uses the low-code platform "Bizagi" to efficiently integrate process actors across organizational boundaries into highly automated business processes. Based on a practical example from the area of "Vendor Master Data Management", the key success factors of the methodology behind the following achievements:

  • Worldwide access to processes by 320,000 users
  • Increase efficiency through standardization and optimization
  • Improve the user experience by eliminating system discontinuities
  • Data-driven decisions based on real-time analytics