Process Transparency through Integration of People & Automation at Deutsche Post DHL Group
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In order to build resilient and reliable digital Global Business Services as well as continuously improve them, DHL Group has created a Center of Excellence that develops automation solutions based on low-code platforms.
In this presentation, you learn how DHL Group uses the low-code platform Bizagi to efficiently integrate process actors across organizational boundaries into highly automated business processes. Based on a practical example from the area of Vendor Master Data Management, the key success factors of the methodology behind the following achievements:
Worldwide access to processes by 320,000 users
Increase efficiency through standardization and optimization
Improve the user experience by eliminating system discontinuities
Data-driven decisions based on real-time analytics
Enterprise success stories
Connected 500 sales operations, 400 factories and multiple SAP and supplier systems to streamline the management of over 5,000 purchase order changes per month, resulted in operational cost savings of 60%.
Streamlined customer engagement processes, presenting customers and knowledge workers with contextualised information across multiple channels over a wide-range of services (funds withdrawals, loan applications etc.).
Digitized 50 processes in one year, connecting over 1500 oil wells and over 1000 workers to automate the construction & maintenance operations.
One Platform. Every Process.
We empower people to drive digital transformation. Over 1000 organizations in more than 50 countries have selected Bizagi for enterprise process automation.