Customer Story

Bunzl connects systems to resolve customer queries faster

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Optimizing processes was a top priority for Bunzl retail supplies. In order to increase productivity to meet the needs of the growing business, they used Bizagi's low-code process automation platform to orchestrate systems and capture data across the organization. This new centralized way of working enabled employees to work more efficiently and provide a better experience to their customers.


Read the full case study to discover how Bunzl achieved:

  • Processing of 77,000 customer enquiry cases through new automated workflow
  • 33% faster customer call resolution, 6-minute calls now take 4 minutes
  • A saving of 7 days a month on call logs & resolution in customer contact center